Where and how do we attain your person information?
All information that we attain from customers is through a variety of interactions, be it in person, over the telephone or online. At the store level, our staff will ask you for personal information (either in written or oral form) in order for us to treat you with the level of attention necessary to ensure optimal health care and maximum satisfaction. Alternatively, we may be required to contact 3rd parties, for instance, your previous eye care specialist for relevant medical histories. Such information may be pertaining, but not limited to customer details such as address and contact information. All consequent records from eye examinations and purchases will be kept on our secure database.
Our website employs the usage of cookies. Cookies refer to a function enabled through one’s web browser that retains information from a specific website. It is widely used in e-commerce for its enablement of features such as personal data preferences, identification and tracking purposes. It serves as a useful tool, offering Optical Warehouse the opportunity to enhance and customize your online experience. If you would prefer to disable this feature, it can be done in your web browser preferences, however, some features on our website may be dismantled by such action.
Consent prior to attaining any personal information, whether directly or indirectly is a prerequisite in our company procedures.
What do we use your personal information for?
How do we keep your personal information secure?
The personal information that we collect of yours is treated with the intention of keeping it secure and confidential. All information, either housed on hard or soft copy is protected by industry-recognized software and protocol. All documentation in hard copy is protected by physical security measures. Additionally, firewalls and the latest security software safeguard information stored on computer devices across our network. The importance of confidentiality is heralded in the preventative measures we take in both the physical and online medium.
Who has access to your personal information?
The personal information that we have either in hard copy or on the computer database, can only be accessed by employees of Optical Warehouse or authorized personnel engaged for maintenance, IT work or other necessary functions. All computers and databases are equipped with password authorizations, held only by our staff or designated personnel for the purpose of carrying out functions as mentioned above. At the request of a court of law, we may be further obliged to disclose certain information, should the need arise during any possible legal dispute in the future.
Breaches in security
Unfortunately, being the nature of the technological landscape, we cannot guarantee the security of your personal information, despite all necessary and required procedures to minimize the risk. As such, we do not accept any liability for the consequences of unauthorized use of personal information. Any staff-member caught misusing a customer’s personal information will be dealt with by our disciplinary panel, which may result in dismissal. Additionally, any online breach of security will be dealt with swiftly, in order to re-establish the safety of our network and protection of your privacy.